Frequently Asked Questions (FAQs)
What is Alnylam Assist®?
Alnylam Assist® is a team of dedicated Case Managers, Patient Education Liaisons, and Field Reimbursement Directors who provide support to patients prescribed Alnylam therapies. These services include verification of insurance benefits, reimbursement education, financial assistance support for eligible patients, and disease education. Each member of our team is assigned to specific geographic regions to work with patients, their caregivers, family members, healthcare providers, and insurance companies to support patients throughout treatment on GIVLAARI® (givosiran).
How do I enroll my patient in the Alnylam Assist® program?
There are 3 ways to enroll your patient:
- Complete the electronic Start Form
•You will receive an auto-generated confirmation after submission to let you know we have received the Start Form and are initiating services
•You and your patient will each receive a phone call from his or her case manager within 1-2 business days of receipt
- Download the writable PDF version and fax the completed Start Form to Alnylam Assist® at 833-256-2747
•You and your patient will receive a phone call from his or her Case Manager within 1-2 business days of receipt
- Begin filling out the DocuSign form and email it to your patient to complete
•Once you have finished your portion of the Start Form and provided an eSignature, it will be emailed to your patient so he or she can verify the information and fill out any remaining fields
•Both you and your patient will receive notification via email when the completed Start Form has been submitted to Alnylam Assist®
•A Case Manager dedicated to your patient’s needs will reach out to you and your patient within 1-2 business days of receiving the completed Start Form
Where can I find more materials about GIVLAARI and Alnylam Assist®?
Support and educational materials about GIVLAARI and Alnylam Assist® can be found on this site. See additional materials ›
What services does Alnylam Assist® provide?
Alnylam Assist® provides patients with product support services, including:
•Benefit verification for GIVLAARI
•Education on the prior authorizations, claims, and appeals processes
•Financial assistance program enrollment for eligible patients*
•Acute hepatic porphyria (AHP) and GIVLAARI education
•Facilitation of product orders
*Patients must meet specified eligibility criteria to qualify for assistance. Alnylam reserves the right to make eligibility determinations and to modify or discontinue the program at any time.
Who makes up the Alnylam Assist® team?
Case Managers are experienced in helping individuals get started on treatment and providing ongoing support. They will tailor their level of contact based on each individual's personal needs. Here’s how Case Managers provide additional patient support ›
Field Reimbursement Directors (FRDs) are dedicated to providing education about the GIVLAARI reimbursement process. FRDs are knowledgeable in chart documentation best practices and GIVLAARI billing and coding requirements. Here’s more information about the FRD role ›
Patient Education Liaisons (PELs) have backgrounds in nursing or genetic counseling, and are experienced in educating individuals and their families about matters related to AHP. PELs can help patients in a variety of ways, including providing disease and product education, connecting patients to additional resources, and answering questions about treatment with GIVLAARI. Get acquainted with members of the PEL team ›