Support & Education Teams

Get one-on-one support from an Alnylam Assist® Support Team member

Real people committed to helping you and your patients access their therapy

Alnylam Patient Education Liaisons (PELs)*

PELs have backgrounds in nursing and are available to provide education to patients and their families throughout the treatment journey.

Support services include:

  • Providing pre- and post-treatment disease education
  • Answering questions about treatment
  • Hosting individual, family, or group meetings
  • Connecting patients to other resources and support

There are several ways for patients to connect with a PEL:

  • Patients can submit a PEL Consent Form
  • An Alnylam Case Manager can connect a patient with a PEL after a Start Form has been submitted
  • A patient can call Alnylam Assist at 1-833-256-2748 to be connected to a PEL upon request

*PELs are employees of Alnylam Pharmaceuticals and are not acting as healthcare providers. They do not provide medical care or advice. All diagnosis and treatment decisions should be made by the treating physician and their patients.

Alnylam Case Managers

An Alnylam Case Manager is available to support your patient one-on-one once a Start Form has been submitted.
 They will connect with your patient and your practice within two business days to help with treatment initiation.

Services include:

  • Benefit verification and a Summary of Benefits readout specific to your patient
  • Financial assistance eligibility assessment and enrollment†
  • Support with continuity of care (through coverage changes, travel plans, etc.)
  • Patient outreach before and after each treatment
  • Coordination with other Alnylam Assist® Support Team members

†Patients must meet specific eligibility criteria to qualify for assistance. Alnylam reserves the right to make determinations and to modify or discontinue any program at any time.

Alnylam Field Reimbursement Team

Field Reimbursement Directors (FRDs) and Field Reimbursement Managers (FRMs) are your points of contact for any questions related to insurance coverage, coding, and reimbursement. They will reach out to your practice after a Start Form has been submitted, or you can get connected with them through an Alnylam sales representative.


Support services include:

  • Product billing and coding education
  • Education on Payer coverage requirements
  • Prior authorization and appeals support
  • Treatment site identification support

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